Novasep Customer/After Sales Services for Biopharmaceutical/Pharmaceutical Production and Purification

More than a 1000 Novasep laboratory and production units (including chromatography columns, chromatography skids, solvent recycling systems and membrane systems) are installed worldwide.

To increase the life span of your system and to ensure its performance, Novasep offers the following services.

Novasep Offering

On-going Technical Support Service to Answer Questions

Novasep's customer service team provides on-going technical assistance and is dedicated to fulfilling your needs.

Training to Improve Performance

Novasep’s experienced technical staff provides on-site training for specific operations like: column packing, frit/membrane replacement, systems operation (software & process) and purification applications.

Spare-Parts Service to Minimize Downtime

Novasep maintains an inventory of standard parts for quick delivery. Based on your process, Novasep systematically recommends a spare parts list for storage at your site.

Up-Grade to Meet your New Requirements

Novasep’s engineers and service team can customize your system with updated software and/or hardware. Novasep informs you about new technologies, software and systems upgrades.

Service Contract for Increased Reliability

Novasep offers service contracts that match your requirements:

• Preventive maintenance:
  Novasep’s team plans and performs periodic preventive maintenance to replace parts subject to wear and tear.
• Corrective maintenance:
  Novasep’s qualified personnel perform troubleshooting at your site to maximize system utilization. A report is provided to document all activities.
  Preferred service agreements with guaranteed response time are available.
• Periodic qualification:
  Novasep’s team performs periodic qualifications and a report is provided. These services help you to maintain regulatory compliance.

Novasep has expertise in chromatography separation (from low to high pressure), in filtration membranes (equipment and systems from microfiltration to ultrafiltration, nanofiltation and reverse osmosis) and many others technologies.

This expertise includes providing a full package of customer and after sales services.

Benefits and Advantages

Responsiveness

Novasep's priority is to understand your needs and to solve any issue quickly and efficiently. Novasep provides specific maintenance support accessible through a hot-line. Novasep offers both preventive and corrective maintenance at your site by our qualified technicians.

Flexibility

Novasep offers customized solutions to train your staff, maintain your equipment or improve your process. In addition, Novasep provides recommended spare-parts list, corrective and preventive maintenance and periodic qualification.

Commitment

Novasep combines the complementary talents of chemical, electrical and automation engineers as well as chemists to design, build and service the most reliable chromatography, membrane & solvent recycling systems.